Frequently asked Questions

Jenniemyma is a UK based Ink Artist and Illustrator find out all you need to know about Jenniemyma and search through some popular questions asked by our prospective customers regarding the art collections and hand illustrated products/ homeware and soft furnishings.

Collapsible content

What does the Jenniemyma name represent ?

Jenniemyma is the nickname of artist and brand owner, Jennie Sutherland.

Jennie is called Jenniemyma by her family as a 'pet' name that started with Jennie's love for animals and wanting a Duck called Jemima just like in the famous children's story. Jennie's name became a play on words and turned into Jenniemyma. The name represents the personal side of Jennie, her true self, her passion, her drive, her love and her character, this is the very essence of Jennie's art work.

Jenniemyma naturally became very fitting as her art name, unique just like Jennie and just like her illustrations.

What is the inspiration for the Jenniemyma Illustrations ?

Jenniemyma's inspiration comes from wanting to motivate others with her stories and meanings. Jenniemyma is also a qualified life coach and forest therapy practitioner and is regularly out in nature studying the trees and plant life, being inspired by life lessons of the living world around her from the hard working ants to the tenacity and growth of trees, Jennie uses analogies within her coaching practice and also within her artwork meanings to encourage and inspire.

Each piece of art has its own motivational story.

How are the Jenniemyma products made?

All of the illustrations are hand drawn with ink and pencil and then transferred digitally to create the products from limited edition prints to homeware products and lifestyle items.

All of the products are carefully sourced in the UK and created using the Jenniemyma branding, colour palette and materials sourced ethically and sustainably where possible.

Jenniemyma uses a number of suppliers and tradespeople in the UK who create these stunning textiles and ceramics.

Once created the items are stored and then delivered to our stockists or straight to our customers.

When will Jenniemyma Deliver my item and can I Return if i need to?

We aim to process & ship your item within 3-5 days from payment at checkout. 

Final Delivery will depend on the speed of the postal service. (please allow up to 7 days for processing & delivery )

We deliver first class signed for to ensure the item arrives and is handed to you. 

we cannot control postal strikes or postal delays, this may delay your item further. 

We post between the hours of 10am until 5pm each day Mon-Thur & 10-4pm on Friday (depending on postal collection times) 

Orders after 4 pm Friday & weekends will be processed on the following Monday from 10am 

We do not process or send orders on Bank Holidays and at restricted times over seasonal holidays. 

For stockists we cannot control their own delivery times, please see individual stockist policies.

We hope you love your jenniemyma products, if however you need to return an item that is no problem, simply return in the original packaging unused/ unworn and we will assess each return and either replace, refund or exchange up to the value of the order.

Please see our full returns policy for more information

What stockists offer Jenniemyma products ?

Jenniemyma is currently working behind the scenes to deliver a list of local stockists in each town and city, check back here for more updates and also the stockists page

Do you Sell outside of the UK?

Jenniemyma is based in Birmingham, UK and sells across the whole of the UK

We currently do not sell outside of the UK however we are making plans to do so from Jan 2024